Refund policy

Returns and refunds

We want you to love your order. If something isn't right, here's how returns work at Marked Seasons.

You can cancel your order and return items within 28 days of delivery. This is longer than the 14 days required by law.
Please email us at hello@markedseasons.co.uk with your order number before sending anything back. Our products ship from different UK warehouses, so we'll give you the correct return address for your item. Please don't post returns to our Belfast office address – it can't accept parcels.
Items must be unused and returned in their original packaging.
Unless we tell you otherwise when you contact us, you are responsible for the cost of returning an unwanted item. Some items come with a prepaid return label, and we'll let you know if yours does.
We'll refund the price you paid, including the standard delivery charge, within 14 days of receiving the item back (or of you showing proof that you've returned it, if sooner).

If your item arrives faulty, damaged or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem.
We'll cover the cost of returning faulty or incorrect items and offer a full refund or replacement. This doesn't affect your rights under the Consumer Rights Act 2015.